{"id":29957,"date":"2016-01-20T08:06:11","date_gmt":"2016-01-20T08:06:11","guid":{"rendered":"https:\/\/automatedhome.com\/?p=29957"},"modified":"2020-04-19T13:45:58","modified_gmt":"2020-04-19T12:45:58","slug":"sonos-sounds-like-a-good-idea-then-you-use-their-customer-service","status":"publish","type":"post","link":"https:\/\/automatedhome.com\/av-distribution\/sonos-sounds-like-a-good-idea-then-you-use-their-customer-service.html","title":{"rendered":"Sonos Sounds Like a Good Idea &#8211; Then You Use Their Customer Service"},"content":{"rendered":"<p>Way back in 2005 I <a href=\"https:\/\/automatedhome.com\/reviews\/sonos-long-term-review.html\" target=\"_blank\" rel=\"noopener noreferrer\">reviewed<\/a> a new-comer to the home audio market and I loved it. But what happens when you have to use Sonos customer service?<\/p>\n<p>A couple of weeks ago one of those original units finally gave up the ghost so I got in touch with Sonos on Twitter to see if there was anything that could be done. But after more than a decade of daily use I wasn&#8217;t sure what they could really offer.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/Sonos?ref_src=twsrc%5Etfw\">@Sonos<\/a> Our original ZP100&#39;s has died after 10yrs of great service! UK repair centre? Thanks <a href=\"https:\/\/t.co\/wu8m0vDx4v\">https:\/\/t.co\/wu8m0vDx4v<\/a> <a href=\"https:\/\/t.co\/yqPUVJEqUu\">pic.twitter.com\/yqPUVJEqUu<\/a><\/p>\n<p>&mdash; Automated Home (@ottomate) <a href=\"https:\/\/twitter.com\/ottomate\/status\/683632164781568005?ref_src=twsrc%5Etfw\">January 3, 2016<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Once I got the contact details from their Twitter account I got in touch with the customer services department. Amazingly they offered a replacement unit for \u00a379+VAT. That price includes advanced delivery of the unit (with 14 days to return the old one) plus a free UPS collection\u00a0of my old unit heading back to the Netherlands.<\/p>\n<p>I was even more delighted when a few days later I received what looks like a brand new Connect:Amp\u00a0(RRP\u00a0\u00a3400) instead of the refurbished ZP100 I was expecting!<\/p>\n<div id=\"attachment_30117\" style=\"width: 510px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-30117\" class=\"wp-image-30117 size-full\" src=\"https:\/\/i0.wp.com\/automatedhome.com\/wp-content\/uploads\/2016\/01\/sonos-zp100-connect-amp.jpg?resize=500%2C346&#038;ssl=1\" alt=\"sonos-zp100-connect-amp\" width=\"500\" height=\"346\" srcset=\"https:\/\/i0.wp.com\/automatedhome.com\/wp-content\/uploads\/2016\/01\/sonos-zp100-connect-amp.jpg?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/automatedhome.com\/wp-content\/uploads\/2016\/01\/sonos-zp100-connect-amp.jpg?resize=300%2C208&amp;ssl=1 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><p id=\"caption-attachment-30117\" class=\"wp-caption-text\">New Connect:Amp (top) meets the long-serving ZP100 (bottom)<\/p><\/div>\n<p>That original Sonos review in 2005 was the first time we ever handed out\u00a0an <strong>Automated Home Top Tech Award<\/strong>, and it&#8217;s as deserved\u00a0today as it was back then. Brands that go the extra mile for their customers are few and far between these days, but they gain a loyal following.<\/p>\n<p>So if a Sonos system sounds like a good idea to you now, it&#8217;ll sound even better if you have to use their customer service a decade from now. Well done Sonos.<\/p>\n<p><a href=\"https:\/\/www.amazon.co.uk\/s\/ref=as_li_ss_tl?k=sonos&amp;ref=nb_sb_noss_2&amp;linkCode=ll2&amp;tag=ah4-21&amp;linkId=7a7fa111ce09f2216bc4532c0e37cbe8&amp;language=en_GB\" target=\"_blank\" rel=\"noopener noreferrer\">Available from Amazon<\/a><\/p>\n<p class=\"p1\"><p >No products found.<\/p><\/p>\n<p><a href=\"http:\/\/www.sonos.com\/en-gb\/contact?r=1\" target=\"_blank\" rel=\"noopener noreferrer\">Sonos Customer Support<\/a> \u00a0: \u00a0<a href=\"https:\/\/automatedhome.com\/?s=sonos\" target=\"_blank\" rel=\"noopener noreferrer\">Read All our Sonos Posts<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Way back in 2005 I reviewed a new-comer to the home audio market and I loved it. But what happens when you have to use&#8230;<\/p>\n","protected":false},"author":3,"featured_media":30117,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"apple_news_api_created_at":"2020-04-19T12:46:04Z","apple_news_api_id":"3e22044d-6824-4895-907e-cafe74dac38e","apple_news_api_modified_at":"2020-04-19T12:46:04Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/APiIETWgkSJWQfsr-dNrDjg","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-29957","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-av-distribution"],"apple_news_notices":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/automatedhome.com\/wp-content\/uploads\/2016\/01\/sonos-zp100-connect-amp.jpg?fit=500%2C346&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/posts\/29957"}],"collection":[{"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/comments?post=29957"}],"version-history":[{"count":20,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/posts\/29957\/revisions"}],"predecessor-version":[{"id":50454,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/posts\/29957\/revisions\/50454"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/media\/30117"}],"wp:attachment":[{"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/media?parent=29957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/categories?post=29957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/automatedhome.com\/wp-json\/wp\/v2\/tags?post=29957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}